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- Assessment - entails interviews, observations and review of client documentation.
- Analyze – requires summarizing all data to ensure strategic, cultural, process and structural alignment.
- Diagnosis – involves working with the client to determine the root cause of the problem.
- Plan – calls for developing an approach that works within the client’s environment.
- Implement – entails working collaboratively with the client to execute the plan.
- Measure – requires understanding if desired benefits were achieved.

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